Hello everyone!

Good morning

Hi everyone!

Good afternoon everyone!

Good morning :D

I everyone!

good morning all! welcome to our combined CHAM and National Resident Services Convening webinar!

Hi*

Good morning

Good Morning

Good morning !

We combined these two events several years ago -- and the collaboration between asset mgt and resident services is critical to success of our vision for healthy properties, healthy residents and healthy neighborhoods! so glad to be collaborating again in this virtual world

Good Morning Everyone!

Good morning all! =)

Everyone is on mute

I can't imagine even being in Portland right now.

Grand Rapids Michigan: The social unrest and pandemic has increased use of illegal substances and alcohol use as coping mechanisms which increases overall numbers by 20-30%

hi Renae -- welcome! just checking in -- you raised your hand so wanted to see if i can answer a question?

Good Morning to All - Questions for the panelists should be asked in the Q&A section. If you have a technical question or comment, please put in the Chat.

I am not sure which documentation you are asking about. Can you be more specific in your question?

Please re-ask your question in the Q&A section

Please reask your question in the Q&A feature. Thanks.

Please re-ask your questions into the Q&A section.

You can download the slides and written materials now at www.chamonline.org/webinars. The recording will be there next week.

For organizations with growing housing stock, (i.e. we have housing communities in 7 different small cities) Do you have any specific recommendations for how to continue to engage residents? One thing we’re working on is technology platforms?

Please retype questions into the Q&A section.

Have a question for the panelists? Please put in the Q&A box. We'll get to your questions later in the session.

Limited funds for rent assistance for subsidized, section 8 and MBQ residents in Baltimore. Having Zoom meetings for Financial capabilities. Provided emergency funds for Corona virus residents. Mailed mask to residents. In need of technology for families. Volunteers delivering food to residents..

Robin - Please rewrite the question into the Q&A box. thanks.

Shannon - Please retype your question into the Q&A box.

Colleen - Please retype your question into the Q&A box.

Ah. Now I see. thanks for doing that.

Grand Rapids Michigan; Thanks Julia this is a lengthy statement but its a sort of epiphany as a resident services worker as we examine this topic Grand Rapids It is obvious that while providing safe, affordable housing to low-income families, the reality is that all the risks inherent in real estate investments exist with as with any tax credit projects, along with substantial additional compliance restrictions, and other risks unique to the tax credit projectsFrom the little I admit that I know of the inner workings of asset management as a resident services support provider I have been intentional to learn more. I have learned that the Grand Rapids public and entire Kent county philanthropic sectors and United Way and other charitable organizations have played an important role in the Grand Rapids in reshaping some portions of the current system to generate more private investment in activities especially during the pandemic to assist with daily living needs and eviction prevention.

That part about "ah now I see" wasn't for you Colleen. You have a good question, so please retype into the Q&A.

Yes Donovan thank you for naming this

@CrystalCunningham Do you have any documentation on alcohol/substance use increase? I have a study launching next week seeking to track this. Thx in advance.

Yes yes yes.

Dwelling Place: Our asset manager has been extremely intentional to partner with Resident Services to help give us a clear perspective on the activities by the contributors to give credence to the need continue those intentional conversations so we are building our own creativity for commuinications

No I would love to see that track study

AMEN, MR. DONOVAN!!!!!!

Thank you Donovan for that!

Thank you Donovan thank you Ashley absolutely !!

Please answer the stress question quickly. We need to have time for Q&A

How about retyping your question to the participants?

An altar for your team - how beautiful!

Thank you Melissa you have describe much of what a lot of us feel. The vicissitudes that come with so many things happening at once, political unrest, racial and high economic changes, losses due to death, loss of financial stability and the ravages of the pandemic impact the ability to do the work, create new ways to reach out and do the work and balance that with the gratitude of having a job and being present

Hello, this is off subject but wondering if anyone has a MOU template they wouldn't mind sharing? Looking for something to use for third party vendors like hair stylist and yoga teachers at senior properties, etc.

Pleasea keep your answers short!

@Stacy --https://coresonline.org/resources for a number of templates including MOUs

@Stacy --https://coresonline.org/resources for a number of templates including MOUs

Elizabeth Wifi is essential just for most of the seniors I serve to stay connected with their families and the rest of the world thank you for sharing that model

In California, state community development department does not allow spending on services outside of salaries and benefits. Allowing the true cost of services to be included in proformas and operating budgets would be extremely helpful in providing the quality services residents need.

Thank you so much Alexandra!!

Yes, digital inclusion is way behind not just due to cost but access in various areas. Additionally, where residents have to rely on cellphone connectivity access is frequently not good enough for web conferencing, telehealth, etc., which require stable, higher bandwidth connections.

Panelists and Harold - Please wrap up so we can get to the questions from the audience.

To the point Joan made -- sounds like it's time for full broadband to become understood as required utilities at our properties. Perhaps w a fee just like utilities come w a fee … but it'd be viewed as PART of the utilities required for housing.

This has completely become a focus for our Resident Services team; with the level of virtual connectivity needed to just be minimally involved in today's world, our communities are at a significant disadvantage due to the digital divide consistently seen across low-income communities and the lack of digital literacy across all age groups.

I think it starts with educating each other on roles and how they can successfully interact (ie) asset management to learn re: Res Serv and vice versa

thank you all so much - this was incredibly helpful.

Thank your an excellent program.

Thank you all, I learned a lot, today!

Thank you all!

Thank you very much,Stella Hill, Louisville, KY

Thank you to ALL panelists & CHAM!

Thank you!

Thank you!